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Shipping & Delivery

OUR SHIPPING & DELIVERY GUIDE

1. SHIPPING & DELIVERY POLICY

We provide SingPost Delivery or Courier Services to any address within Singapore. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders received before 12pm placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

LOCAL DELIVERIES

There are 4 delivery options available for Singapore Local Customer – Self Collection, SingPost AM Mail, Singapore SmartPac & Local Courier.

 

Self Collection –

NO delivery charge for self collection at Khatib Mrt Station.
After receiving your order, our Customer Service Personnel will contact you for fixing the meet up day and time.
Day and time are subjected to our availability.

AM Mail –

$2.00 is payable for order.
Order has to be received before 12pm (between Mon to Fri).
FREE for all local orders with min NETT purchase of $30.
It takes approximately 1-2  to reach you from the time of order.
Items must only have a total weight less than 300g.
Parcel will send to the Letterbox for AM Mail which needs no signature required from customers.
All comes with tracking number, but cannot be detected from SingPost Site.
Customer needs to inform us to check with SingPost.

SmartPac –

$2.00 is payable for order.
Order has to be received before 12pm (between Mon to Fri).
FREE for all local orders with min NETT purchase of $30.
It takes approximately 2-4  to reach you from the time of order.
Items must only have a total weight less than 3kg.
Parcel will send to the Doorstep which needs signature required from customers.
All comes with tracking number.

Local Courier–

$15 is payable for order.
It takes within a day (9am to 10pm) to reach you from the time of order.
Order has to be received before 12pm (between Mon to Fri), with minimum of 5 hours notice has to be given.
Items must only have a total weight less than 3kg.
Parcel will send to the Doorstep, which needs signature required from customers.
All comes with tracking number.
There will be an additional charge for re-delivery should nobody be present to receive the package.
*Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

INTERNATIONAL DELIVERIES

Presently, we only deliver within Singapore. For all international orders, please email to tiramisuboutique@gmail.com. We will assist you from email. All import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs may need to be paid at your own cost.

3. MODE OF PAYMENTS

We accept payments via ATM or inter-local bank transfers. We also accept payments via VISA/MASTER credit and debit cards, American Express through PayPal. Please visit www.paypal.com for more information.